Loyalty Program FAQ

Q: How do I earn points?
A: You earn 1 point for every 1 OMR you spend on orders. Plus, enjoy bonus points when you sign up (20 points), celebrate your birthday (100 points), and follow on Instagram (20 points).

Q: How can I redeem my points?
A: Redeem your points for rewards like free shipping (300 points) or discounts on your order (400 points = 4 OMR off).

Q: Do I get free shipping automatically on orders above 25 OMR?
A: Yes! All orders above 25 OMR qualify for free shipping - no points needed. The points redemption is an extra way to enjoy free shipping anytime, even on orders that might not qualify otherwise.

Q: Do my points expire?
A: Your points remain active indefinitely - no rush, use them whenever you like!

Q: How can I check my points balance?
A: Simply log in to your account on our website or app, and you’ll see your points balance right on your profile.